Vulnerable and elderly residents were left with rubbish dangerously piling up due to “systemic failures” within Cardiff council’s waste collection department, a report found.
The assisted lift waste service is supposed to help vulnerable residents who can’t move their waste onto the street for collection, due to disability, medical conditions or pregnancy.
Three unnamed women in Cardiff using the service have complained to the Public Services Ombudsman that the service was unreliable and collections were often missed.
