Vueling cancelled our flight to Florence, then ignored a refund request

Vueling says the flight was cancelled ‘due to meteorological reasons’ in Florence. Photograph: Stephen Elsworth/Alamy

Last year I used the British Airways website to book a June 2022 flight from Gatwick to Florence for me and my husband. The flights cost £770, and when the confirmation email came through, it turned out they were with BA’s sister firm, the Spanish airline Vueling.

However, two hours before we were due to take off, Vueling cancelled the flight, “due to meteorological reasons” in Florence.