A veterinary nurse dubbed 'every passenger's worst nightmare' after she downed a bottle of vodka and caused chaos on a flight from Manchester Airport has been allowed to keep her job following a disciplinary hearing. Katherine Heyes from Wigan, was 'screaming and swearing at everyone' - including her own three-year-old child - during the Thomas Cook flight to Turkey.
In July 2020 the then 29-year-old was ordered to do 80 hours unpaid work after admitting entering an aircraft when drunk. The Royal College of Veterinary Surgeons disciplinary committee has now ruled that despite Ms Heyes' 'disgraceful conduct' she shouldn't be struck off or suspended.
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The committee heard Ms Heyes was described by a fellow passenger as 'bordering on manic' and had to be restrained by her friends. Ms Heyes had also been travelling with a three-year-old child who she shouted and swore at 'aggressively,' causing the child to become upset and cry.
The captain considered diverting the flight because of the safety risk Ms Heyes posed. At the time, Judge John Edwards, sentencing Ms Heyes at Minshull Street Crown Court, described her as 'every passenger’s worst nightmare.'
The hearing was told she had only 'one pint of lager' before boarding the flight for the all-girls trip. Ms Heyes said that while on the flight to Antalya she drank some vodka that had been poured into a cup for her by a friend.
The panel heard a transcript from the sentencing hearing which described how during the flight, Ms Heyes and one of her friends were seen going to the lavatory with a large beach bag, which cabin crew suspected contained alcohol. Later on in the flight, cabin crew found Ms Heyes was slurring her words to the extent that the senior cabin manager was unable to understand what she was saying, the panel heard.
The crew also found a 'full size' empty bottle of vodka near the veterinary nurse's feet. Another passenger became particularly concerned about the way Ms Heyes was behaving towards the child who was with her on the flight and alerted the cabin crew, the hearing was told.
The cabin crew then decided to take the child to the back of the aeroplane, and Ms Heyes' behaviour 'deteriorated,' the committee heard. A fellow passenger said: "One minute she had her head in her hands and was crying; the next minute she was flailing her arms around and was laughing. This went on for some time."
A 'completely out of it' Ms Heyes started saying she wanted to get off the aircraft and that she wanted the child to come back and sit with her, the hearing was told. It was added that she was 'fixated' on the senior manager and had to be physically restrained by her friends.
A 'chaotic' atmosphere ensued with passengers shouting that they wanted the plane to be diverted so Ms Heyes could be removed from the flight, the committee heard. The captain decided against diverting the flight because they were only 40 minutes from their destination. Turkish police met the flight when it arrived but Ms Heyes was not detained.
A fellow passenger described how her nine-year-old child had been traumatised for a lot of the holiday by what happened, worrying about whether the same people would be on the return flight, the panel heard. Ms Heyes was interviewed by police on her return to the UK and told them she had become angry at the suggestion she had not been fit to look after the child.
Ms Heyes told the committee she was 'ashamed and remorseful' about the events which had led to her conviction. She added that the cabin crew member had been aggressive and had taken away the child, which caused her to shout, which would have happened whether or not she had been drinking.
The committee concluded that despite Ms Heyes' 'reckless' behaviour and 'disgraceful conduct' a formal warning was sufficient punishment, rather than removing the veterinary nurse from its register. The panel said that Ms Heyes' behaviour had 'brought the profession into disrepute.'
The panel concluded: "Whilst the charge was not so serious as to require suspension or removal from the register, the Committee decided it is necessary to issue a formal warning to Ms Heyes as to her future conduct."
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