Vodafone are issuing a €2 million refund to customers who continued to be billed after cancelling their accounts.
The company have over-charged around 74,000 people in recent months. Affected customers will have 90 days to claim a refund and are being asked to use the same email address they registered with to request their money back.
The issue was revealed after Vodafone conducted a review of their billing system, upon request from regulator Comreg. The inquiry also found credits on people’s accounts, unrelated to post cancellation charges, after they had stopped using Vodafone. The company had not refunded these credits for previous customers after they ended their contract with the mobile service provider.
