Vodafone franchisees warned the telecoms group of the “massive impact” commission cuts were having on their mental health four years before a group of 62 launched a £120m high court claim against the company, it has emerged.
Franchisees of the high street chain said they were feeling stressed and had suffered from “anxiety” as a result of the decision to cut fees, in research that also indicated they had little trust in Vodafone’s word.
