Virgin Media customers have reported further issues after customers experienced Wi-Fi problems on Tuesday.
According to Down Detector, there were hundreds of reports issues with their Virgin Media internet early on Wednesday.
On Tuesday evening, more than 35,000 outages were reported on Down Detector.
Virgin Media said in a statement on Tuesday: “Unfortunately we have seen a repeat of an earlier issue, which is causing intermittent broadband connectivity problems for some Virgin Media customers.
“We apologise again to those impacted, our teams are continuing to work flat out to find the root cause of the problem and fix it.”
Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. We apologise again to those impacted, our teams are continuing to work flat out to find the root cause of the problem and fix it.
— Virgin Media (@virginmedia) April 4, 2023
Earlier in the day, when the issue was first reported, Virgin Media said: “We’ve restored broadband services for customers but are closely monitoring the situation as our engineers continue to investigate.
“We apologise for any inconvenience caused.”
Twitter users shared the issues they were facing with their Virgin Media.
One user asked: “Is the network now back up and running? I’ve all the right lights on my router but still can’t access the internet.”
@virginmedia Is the network now back up and running? I’ve all the right lights on my router but still can’t access the internet.
— Bec (@LeB00) April 5, 2023
Another said: “So I checked [the] status again and it’s saying there’s a problem in the area and has been since Monday and should be fixed by Friday. Can you send me details of how to get a refund for [the] lack of service that I’ve paid for.”
So I checked status again and it's saying there's a problem in the area and has been since Monday and should be fixed by Friday. Can you send me details of how to get a refund for lack of service that I've paid for. Thanks
— aideen berry (@aideenscott1) April 5, 2023
One Twitter user reported problems with the speed of their internet and said: “I’ve noticed a large drop in my speed, anytime I try to do a hub test in the app I get this message.
“I used another speed tester and was only getting 5mbps download, in parts of my home. I know wifi speeds can vary, but this seems very low. Can someone help please?”
@virginmedia I’ve noticed a large drop in my speed, anytime I try to do a hub test in the app I get this message. I used another speed tester and was only getting 5mbps download, in parts of my home. I know wifi speeds can vary, but this seems very low. Can someone help please? pic.twitter.com/4pKD6NplHc
— Jamie (@JamieG716432) April 5, 2023
On Wednesday afternoon, Virgin responded to one customer on Twitter and said: “Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers.
“We apologise again to those impacted. Our teams are continuing to work flat out to find the root cause of the problem and fix it.”
Hi David, Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. We apologise again to those impacted. Our teams are continuing to work flat out to find the... https://t.co/L0oE6gwAbl
— Virgin Media (@virginmedia) April 5, 2023
