Closing summary: Virgin Media customers hit by internet outage across UK
Thousands of Virgin Media customers across the UK have experienced widespread internet, telephone and TV outages on Tuesday morning.
Downdetector, which tracks outages, said more than 25,000 people had reported problems with their services , with the glitch first noticed by some customers shortly after 1am BST.
The cause was not immediately clear but caused havoc for customers, including those relying on internet and phone connections for work. By late morning the worst of the issues had been resolved.
The company’s online FAQ promises customers compensation for total outages but only on a per-day basis, suggesting it may be at Virgin Media’s discretion as to whether to pay out for a sub-day failure.
Virgin Media did not respond to questions on whether it would pay compensation to users affect by the outage.
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Virgin Media confirms broadband service restored
Virgin Media has now confirmed what the third-party data was telling us: broadband service has now been restored.
It means the outages occurred over a roughly eight-hour period this morning.
A Virgin Media spokesperson said:
We’ve restored broadband services for customers but are closely monitoring the situation as our engineers continue to investigate. We apologise for any inconvenience caused.
