Ofcom has fined Virgin Media a record £28 million for preventing or delaying customers from switching to another provider.
The regulator said that the telecoms firm had mishandled calls over a near three-year period.
Ofcom has fined Virgin Media a record £28 million for preventing or delaying customers from switching to another provider.
The regulator said that the telecoms firm had mishandled calls over a near three-year period.