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Business
Elly Rewcastle

Virgin Media outage: Can customers claim compensation?

Virgin Media says that thousands of customers were affected by the internet outage on Tuesday morning.

The provider’s services were down for around eight hours with many users complaining they were unable to get access to the internet.

According to the website DownDetector, which tracks outages, the provider saw a huge spike in customers reporting outages with over 25,000 after 1am. Almost 75% of these reports were issued with the internet or landline, while nearly 25% of users complained of a "total blackout".

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