Virgin Media O2 is promising customers minimum download speeds of 20Mbps in every room of their home or £100 credit back. If Virgin Media customers can’t stream Netflix and YouTube content in glorious UHD or 4K in every room due to poor WiFi speeds below 20Mbps, they’ll be offered up to three mesh WiFi pods to help improve their connectivity or £100 credit back if the pods don’t help.
Virgin Media’s WiFi guarantee will be included at no extra cost in Gig 1 broadband and all Volt bundles. Customers who are currently on M50 to M500 Fibre packages (without Volt) can add the guarantee for £8 a month.
Virgin Media has also revamped its Connect app with enhanced features, so customers have more control over their connectivity. With the newly refreshed app, customers can test the strength of their WiFi room-to-room with the immersive ‘home scan’ functionality, manage devices that are connected to their home network - including pausing a WiFi connection to individual devices - and access in-app customer support should they need help resolving any problems.
