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The Money Edit
The Money Edit
Business
Katie Binns

Virgin Media leaves thousands without broadband: are customers entitled to compensation?

Ethernet cables connected to a computer network

Around 55,000 Virgin Media customers were hit by broadband outages yesterday and may be wondering if they are entitled to compensation.

Virgin Media is one of 10 broadband providers that is signed up to the Ofcom automatic compensation scheme, which sees some customers qualify for £9.33 for each day their service is disrupted.

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