Virgin Media O2 has introduced additional fraud security measures to stop online scammers conning victims out of high-end handsets. The entertainment giant said that as more people seek support as a result of the cost of living crisis, so too are the number of reported scams.
It said the new technology will combat a common type of fraud called Account Takeover and is expected to prevent more than £6 million of fraudulent handset orders each year. This scam, in which criminals’ ‘takeover’ a customer’s online account and gain access to their phone number, is commonly carried out to either intercept messages destined for the victim or to place orders for expensive devices in the account holder’s name which are stolen by organised gangs.
This new solution applies additional security checks to online orders and uses AI to spot warning signs that an O2 mobile upgrade order is fraudulent.
