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The Guardian - UK
The Guardian - UK
Business
Kalyeena Makortoff

Virgin Media is most complained about UK broadband provider

Virgin Virgin Media Ofcom United Kingdom Now Broadband O2
Virgin Media van parked on Amalgamated Drive, West Cross Centre, Brentford, Middlesex.
There was a general rise across the board, with a ‘significant’ increase in complaints to Virgin across all of its broadband, landline and pay-TV services compared with the previous three months, Ofcom said. Photograph: Jansos/Alamy

Virgin Media is the UK’s most complained about broadband provider according to the latest figures, compounding woes for the firm, which is already under investigation by the communications regulator.

Figures released by Ofcom on Thursday showed that the number of complaints made about Virgin’s internet services between July and September were nearly double that of the next-most complained about provider, with Virgin attracting about 32 complaints per 100,000 customers compared with 18 for Now Broadband.

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