Virgin Media has issued a warning to customers with a Wi-Fi router.
Scorching conditions have arrived in the UK this week as we approach summer. However, the broadband provider has urged people to make sure their router is out of the way of direct sunlight.
The company warned routers can shut down in extreme heat, which could leave you without broadband access. A message to users said: "Always keep it indoors in a cool place and out of bright sunlight to prevent it from overheating" - as Mirror Online reports.
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That's not the only top tip from the Internet Service Provider (ISP) with the company also advising customers to place their router in a central position and as high up as possible in their homes. This gives the signal the best possible chance of spreading throughout the home.
Another useful piece of advice is to give the Wi-Fi a clean and check for any devices that shouldn't be connected - such as a neighbour's laptop or old gadgets you no longer use. Virgin offers its Connect App to help with this task which lets you see exactly what's going on - you can even pause smartphones and tablets from accessing the web if you don't want your children streaming movies late at night.
The broadband provider also advised users to complete a reboot as switching off the router can fix all sorts of issues and it's worth doing this at least once every few months.
If you haven't refreshed your router then here's how to give it a reboot.
• On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in).
• Leave it off for about 10 seconds.
• Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in)
While you’re waiting, Virgin says it's a good idea to check over your equipment for faulty or damaged cables, which can cause problems with your network and slow down your internet speed. One thing that is worth noting is the hub can take five to 10 minutes to reboot. You’ll know the connection is back up and running when the white light on the front of the hub is on.
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