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Evening Standard
Evening Standard
Holly Williams

Virgin Media fined record £28m for stopping millions of customers from switching

Virgin Media Ofcom
Virgin Media has been fined £28 million after regulator Ofcom found the firm stopped or delayed millions of customers from switching to different providers (Alamy/PA) -

Virgin Media has been fined a record £28 million after regulator Ofcom found the firm stopped or delayed customers from switching to different providers by “widespread” and often deliberate mishandling of calls.

The telecoms regulator said it had levied its largest-ever consumer protection fine against the telecoms firm after Virgin Media had, over a near three-year period from January 2022 to September 2024, caused customers on millions of calls “unreasonable effort, hassle or undue difficulty” when trying to cancel.

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