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Chronicle Live
Chronicle Live
National
Catherine Addison-Swan

Virgin Media down as thousands of users left without internet

Virgin Media has apologised after services went down overnight, leading to thousands of users reporting issues with their internet into Tuesday morning.

According to website DownDetector, the provider saw a huge spike in customers reporting outages with over 25,000 since just after 1am. Almost 75% of these reports were issued with the internet or landline, while nearly 25% of users complained of a "total blackout".

Many users took to social media to vent their frustrations after struggling to get their WiFi working earlier in the morning. Others complained that they were even unable to access the provider's status checker for an update on the situation, which appeared to have crashed amid the huge influx of reported issues.

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