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Wales Online
Wales Online
National
Nathan Bevan

Virgin Media customers furious as thousands are left without internet access

Thousands of Virgin Media customers have been reacting angrily after their broadband services went down overnight. Users all across Wales have been affected by the mystery outage which left many with no wifi or internet access.

Many have expressed their frustration on social media about being unable to fulfil their work commitments. The problem is believed to have started just after 1am, according to the Downdetector website. A huge number of complaints were made from 6.30am as people tried to log on. The service reported more than 1,400 internet issues between 1am and 7am -nearly 25% of users complained of a "total blackout."

To make matters worse, Virgin Media's official website appeared to crash amid the huge influx of reported issues. Remaining down until an hour or so ago, users had been unable to even access the provider's status checker for an update on the situation.

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