Virgin Media customers are being warned about a £25 fine for people who fail to answer their door to an engineer on a home visit.
The 'doorbell tax' is added to the normal monthly broadband charge, which went up in March as the UK continues to feel the cost-of-living crisis. It has angered customers who slammed the company's "worst customer service".
Customers were warned of the new fine - imposed when assistance has been requested by the customer but the engineer cannot gain access to the property - by text message. It read: “A £25 charge will be added to your next bill if you miss this visit.”
