People with Virgin Media routers are being urged to check the way they are positioned to ensure they get the most our of their connection.
Sending out a useful and time-sensitive reminder to its customers, Virgin Media said that ignoring it could leave you without a broadband connection, reports the Mirror.
Like most gadgets, such as phones and laptops, routers don't like to feel the heat and if they get too warm, they can end up shutting down.
