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Glasgow Live
Glasgow Live
Entertainment
Ketsuda Phoutinane & Sophie Buchan

Virgin customers issued urgent warning to cancel contract before price hike deadline

In recent months, people have been told to check their bills and to make any necessary swaps before the price of their energy, phone or internet bill rises.

But now due to the pandemic, the cost of phone and broadband services are going up after the increase in data usage as a result of the nation working from home.

Provider BT announced the price hike of more than nine per cent from the end of March for most of its customers meaning some will have to pay an extra £3.50 a month – or £42 annually - on average.

Lisa Barber, Which? home products and services editor, said: "With the cost of living soaring, it’s even more important to cut costs where you can.

"If you are happy with your current TV, broadband and mobile providers, don’t be afraid to haggle when your contract ends as it is easier than you might think and you could save a lot of money.

"If you are not happy with your provider or are looking to avoid a costly price hike, or your service is just not good enough, shop around and consider switching."

Another company set to also charge customers more is Virgin with customers now being warned to cancel.

The price hike, as reported by the Daily Record, is set to come into force on March 1 2022 with thousands of broadband, TV and phone package customers said to be affected.

As a result, customers may see an average of £56.40 on the bills per year or around £4.70 a month.

Reports say that customers contact Virgin Media by February 15 in order to avoid these charges and if there are any issues, they can cancel their service for free and switch providers, because unlike other companies, Virgin doesn't include yearly price rises in their contracts.

But if you would rather stay with the provider, MoneySavingExpert.com states that you ask for a lower price stating that whilst others can give it a shot, Virgin cable customers may be able to secure automated discounts.

This is Virgin's second annual price hike in two years with the company explaining that the increase is simply down to rising costs and an increase in customers using their services.

A Virgin Media spokesperson said: "While we recognise a price change is never welcome, with rising costs and our customers using their services more than ever, we are reviewing our pricing to fuel further investment in our network and services, both now and in the future.

"We're committed to providing brilliant services and excellent overall value, and consistently give our customers more for their money than anyone else."

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