The less privileged shouldn’t have to face more of a burden than those who are more financially stable — but they do when it comes to how public utility companies treat them when they’re facing dire financial straits.
ComEd, People’s Gas, its sister company North Shore Gas, and the downstate and gas and electric company Ameren all use the practice of customer “risk ranking” to flag delinquent customers for potential disconnection, as the Sun-Times’ Stephanie Zimmermann reported on Sunday.
