Utilita Energy to pay out £830,000 after Ofgem raises concerns

Ofgem said Utilita had not taken individual circumstances into consideration when deciding whether or not to provide the necessary additional support credits for customers topping up prepayment meters. Photograph: Murdo MacLeod/The Guardian

Utilita Energy is to pay out £830,000 after the regulator Ofgem raised concerns over its support of households on prepayment meters.

Ofgem said the energy supplier would hand out compensation to 25,000 of its customers who had been potentially affected, including those with medical issues and those classed as vulnerable.