NEW DELHI: The Directorate General of Civil Aviation (DGCA) has rebuked scheduled airlines for their failure to act against unruly passengers in recent days, something the regulator says has "tarnished the image of air travel."
The DGCA on Friday issued an advisory to heads of operations, directing them to act as per rules in such cases after it took a TOI newsbreak to get Air India to act against an inebriated passenger who urinated on a senior woman citizen in business class of a New York-Delhi flight.
The regulator has reiterated that restraining devices should be used on unruly passengers of they do not behave themselves after warning.
