US airline ‘sincerely apologizes’ to family over Puerto Rico passport error

Spirit Airlines said: ‘In this specific case, an agent at LAX who is new to the position misunderstood the identification requirements.’ Photograph: Taidgh Barron/Zuma/Shutterstock

Spirit Airlines refused to allow a Puerto Rican family to board a flight from Los Angeles to Puerto Rico because they did not have a passport for their two-year old child.

Speaking to CBS, Marivi Roman Torres, who was traveling with her husband, Luís, and son, Alejandro, said the problem occurred at the ticket counter.