Netflix viewers are being urged to check their bills after some claimed they had been moved from a basic plan to a premium plan, costing them £15.99. Those who have been used to paying £6.99 or £10.99 for a standard monthly plan could be hit with a shock when they next log in to the streaming site.
Writing in the Mirror , money saving expert Lynn Beattie, otherwise known as Mrs Mummypenny, said her readers had been noticing an unexpected spike in their Netflix subscription costs. She called the issue a “worrying concern”.
She said: “Some of my followers say they were checking their Netflix accounts only to discover that they had been moved from cheaper basic and standard plans over to the premium plan.”
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After sharing the issue on her Facebook page, Mrs Mummpenny said she was overwhelmed with responses from her followers reporting the very same issue. One said: “Thank you so much I had no idea I have been paying £15.99 for months.”
Another wrote: “Just changed mine back.” While a third commenter noted: A second said: “I managed to change it after I had paid it for months!”
When approached by the Mirror for comment, a spokesperson for Netflix said that they would not change a customer’s plan without their consent. They did note that if you share a Netflix account, the other person using it could have agreed to the account upgrade without your knowledge.
Netflix said: "In order for a Netflix subscription plan change to happen, it must be confirmed by a person on the account. Netflix does not update a member's plan without their explicit approval.
"Any member who has experienced an unexpected charge should change their password and get in touch with Customer Service so they can investigate the issue further. To learn how you can keep your account secure, please visit the Netflix Help Centre."
