A routine ticketing error at San Francisco International Airport spiralled into a viral confrontation that has reignited fears among immigrant and Latino families about flying in America. A United Airlines employee is accused of threatening to call US Immigration and Customs Enforcement (ICE) on a naturalised citizen and his family after a dispute over a mis-typed name on a boarding pass.
The remark, captured on video and viewed thousands of times, has triggered an internal investigation by United and renewed scrutiny of ICE's presence at Bay Area airports. The family says neither the airline nor the airport has offered them any assurance since.
