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The Guardian - AU
The Guardian - AU
National
Josh Taylor

Google Cloud accidentally deletes UniSuper’s online account due to ‘unprecedented misconfiguration’

Woman at home reading something on her laptop
UniSuper and Google Cloud have apologised to members left without account access for more than a week after a ‘misconfiguration’ problem. Photograph: Ammentorp Photography/Alamy

More than half a million UniSuper fund members went a week with no access to their superannuation accounts after a “one-of-a-kind” Google Cloud “misconfiguration” led to the financial services provider’s private cloud account being deleted, Google and UniSuper have revealed.

Services began being restored for UniSuper customers on Thursday, more than a week after the system went offline. Investment account balances would reflect last week’s figures and UniSuper said those would be updated as quickly as possible.

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