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The Hindu
The Hindu
National
Special Correspondent

Under RBI’s ombudsman scheme, 7,813 complaints received against digital apps and recovery agents

RBI

As many as 7,813 complaints against banks and non-banking finance companies (NBFCs), pertaining to digital lending applications and recovery agents, were received under the Integrated Ombudsman Scheme of the Reserve Bank of India (RBI) during the last financial year, according to the Central government.

In a written reply to a question from Lok Sabha member Aparajita Sarangi, the Minister of State for Finance said the RBI had introduced the “The Reserve Bank - Integrated Ombudsman Scheme, 2021” wherein complaints against banks and NBFCs regarding digital lending could be lodged.

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