UK train companies could have to pay disabled passengers more compensation after rule change

Passengers with disabilities can often face issues boarding and disembarking trains, even if they booked help before the journey. Photograph: David Gee/Alamy

Railway operators in the UK could soon have to pay out far greater sums in compensation to disabled passengers left unable to access trains despite booking assistance.

The rail regulator, the Office of Rail and Road (ORR), has warned companies running trains and stations that compensation claims for failures can no longer be limited to the cost of a ticket.