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The Guardian - UK
The Guardian - UK
Business
Guardian community team

UK shop workers: have you noticed a rise in difficult customer behaviour?

An employee works on a checkout till at the Asda superstore in High Wycombe.
Has your employer introduced any measures to help? Photograph: Eddie Keogh/Reuters

Violence and abuse against shop workers rose last year to 1,300 incidents a day, according to research by the British Retail Consortium (BRC).

Incidents ranged from racial abuse and sexual harassment to physical assault and threats with weapons. Thefts have also more than doubled to 16.7m incidents since last year.

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