Uber told to pay banned Sydney driver $10,000 after failing to prove passenger’s complaint

In making the ruling, the tribunal cited Uber’s failure to approach the complainants for further testimony and a lack of evidence that Uber’s ‘specialised team’ actually reviewed the driver’s appeal. Photograph: Russell Hart/Alamy

Uber has been ordered to pay $10,000 in damages to an Australian driver after it permanently banned him from working due to a passenger complaint but failed to gather evidence that he had breached its code of conduct.

The ruling from the New South Wales Civil and Administrative Tribunal related to Uber’s conduct when terminating the driver’s account after a trip last August.