Letters sent out with the purpose of collecting unpaid Tyne Tunnel toll fines from debt collectors have been branded potentially 'threatening or misleading' according to a debt collection trade body.
Concerns have been raised about the "language used" in the letters which are sent out by third-party agencies, with some threatening legal action. And one local source - who wishes to remain unnamed - decided to take examples of the letters to trade body CSA (Credit Services Association) to complain about their nature and content.
Correspondence from Tyne Tunnel operators TT2 regarding Unpaid Toll Charge Notices (UTCNs) typically comes from two external debt recovery agencies, in the form of Marston Holdings and the CDER group. The CDER group also in-turn relayed a number of accounts to their sister company titled Court Enforcement Services, but TT2 Limited instructed them to cease doing so a number of months ago.
