Two months ago, Sonos completely refreshed its app, with a new look, and… fewer features? The update introduced more bugs than it did excitement, and users were less than pleased when their Sonos systems struggled to function like they once had.
For a company that relies so much on an interconnected system of devices where the app acts as the central guiding force, getting the redesign right was critical. When it wasn't, users took to the internet to voice their displeasure. Interestingly, (and perhaps anecdotally) while many times these issues can seem overblown by a vocal minority on the internet, in this case, it feels like a unanimous issue — one shared by thousands of Sonos users.
