Zen’Yari Winters’ job, at a pet shop in East Memphis, Tennessee, should be a 20-minute trip from her house. She leaves herself three hours to get there. “The bus is always, always late,” she said – if it shows up at all.
It’s not just her work commute that’s affected by the time-consuming guessing game that is riding with the Memphis Area Transit Authority (Mata). The only full-service grocer in the Chelsea-Hollywood area where she lives closed in 2025. To shop for food in person, she could take two buses for a 13-mile (20km) trip to Walmart. But she risks waiting at bus stops for hours with perishables – or shelling out about $24 for an Uber back.
