Passengers flying from Bristol have become the latest to miss out on their holiday following the mass cancellation of flights all over the UK. The flight, which was flying to Paphos, Cyprus, was due to leave at 1:35pm on Saturday, May 28.
However, eight hours after they were scheduled to depart, passengers received an email saying their flight had been cancelled completely. One passenger said they received their email but there were no TUI staff around to talk to or find out what to do next about their luggage, as all their bags had been checked in hours before.
Multiple people contacted Bristol Live via Facebook and email expressing their anger about the long delays with no complimentary food or water provided, and then having to wait around to have their bags back. Tui has promised all passengers a full refund.
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A spokesperson for TUI said: "We would like to apologise for the inconvenience to our customers on flight BY 6676 from Bristol to Paphos, on Saturday 28th May who were delayed to a combination of factors causing significant operational disruption. Unfortunately, we felt the impact to customers holiday was too great and took the difficult decision to cancel the flight.
"We contacted affected customers as soon as we became aware of the change and all customers will receive a full refund within 14 days. We understand how disappointing and frustrating this is and we do apologise for any inconvenience caused."
One passenger, Leanne, said: Tui communication was awful. They must of known flight was going to be cancelled but kept everyone waiting with no information." She also said multiple passengers were left stranded as their cars were parked off site so needed transportation to get to them.
One passenger, named Jason, said he was waiting in the airport nine hours and got no response from Tui when he tried to call to find out if his flight was going to go ahead.
Elsewhere in Bristol Airport passenger have decribed the chaos as "a zoo" with long queues multiple delays and many cancellations. The problem is not unique to Bristol.
Long queues have been reported all over the country. Plus Easyjet cancelled 200 flights on Thursday and say they will cancel another 200 over half term in addition to the flights Tui have also said will have to be cancelled.
