TUI told passengers sat in the plane on the runway their flight was cancelled sparking angry scenes at Cardiff Airport.
Holidaymakers were left 'in tears' as passengers were left stuck on the tarmac before being escorted off the plane as travel agency TUI suddenly cancelled an entire holiday package to Tenerife, reported WalesOnline.
Passengers were sat waiting for their flight to Tenerife, which had been delayed by an hour. They were then forced to wait another hour after boarding the plane because of a malfunctioning part.