Hundreds of TUI passengers have been left "stranded" at an airport while waiting to travel to the Greek island of Zakynthos.
People say there have been angry scenes at Cardiff Airport, caused by a lack of information and claim that people, including children and the elderly, have been left with little or no food. The flight to Zakynthos was due to leave at 2pm on Tuesday (May 24), but passengers were still waiting to fly out on Thursday morning.
Information given this morning was that the flight was due to take off at 10.10am today (Thursday).
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Passengers boarded a flight on Wednesday evening, Wales Online reports, but were then taken off the plane again after an health emergency meant it was too late to fly because the airport in Greece closes for the night.
One passenger, who asked not to be named, said: "We were supposed to fly on Tuesday afternoon, they told us it had changed to 4..30pm, then they announced about 5pm that we were rescheduling to next day . We had to get our cases back. No names were put on the coaches, and there was no checking of names when we got to the Mercure hotel in Cardiff north, where they were putting us up for the night .
"We came back to the hotel at 7am on Wednesday when they told us it was delayed to 12pm flight. They kept delaying it then finally we boarded at 5pm was on plane for two hours then they said that somebody was ill so had to be taken off the plane . They then told us that the plane couldn’t fly to Zakynthos as airport closes overnight .
"Passengers really upset refusing to leave plane at this point."
Adam Crawley, from Carmarthenshire, was also delayed. He said: "It’s been a comedy of errors by TUI from the start.
"I have seen elderly people in wheelchairs being loaded on and off buses to hotels for the past two days and shipped to hotels and back. The lack of communication has been farcical, completely pathetic."
TUI and Cardiff Airport have been contacted for comment.
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