A passenger has slammed the "appalling treatment" they received from TUI after their flight from Newcastle to Tenerife was cancelled and they were "left with no food".
The passenger, who wishes to stay anonymous, was due to board the 3.45pm flight to Tenerife from Newcastle Airport on Friday but he was told via text message the flight had been cancelled - 45 minutes after it was due to depart. He said they were given £10 vouchers to spend at the airport by TUI but Greggs was the only place open and they "run out of food" due to the influx of people.
He and his partner ended up sharing a cake from Greggs and they were told via text message shortly after 7pm that they would be picked up by a coach and taken to Holiday Inn at the MetroCentre at 7.30pm. However, they said they didn't get picked up until 9.15pm and by the time they got to the hotel, it had stopped serving food.
