A woman has hit out at travel operator Tui as it was claimed her disabled mum could not take vital medication on a nine-hour flight. Ellie Fisher, who surprised mum Natalie Williams with a holiday to the Dominican Republic, said staff had refused to serve water on board as a result of Covid, which meant she couldn't take her medicine.
The pair said their journey with TUI was ruined when they heard about the airline's strict Covid protocol half an hour into the flight. Due to the pandemic, Tui apparently informed all passengers shortly after take-off that they would only be serving drinks once.
Passengers were offered a cup of water or juice with the scheduled meal but apart from that no other drinks were to be served, Ellie claims. And she alleges there was no pre-warning of the strict water rule on Tui's website or anywhere else during the booking process.
