A TUI customer who missed out on two days of her holiday in Tenerife after her flight was delayed by 30 hours says she is ''furious'' with the airline. Chantal Starke, 20 was set to fly out from Birmingham Airport at 6.20am with her partner on Friday, September 2.
She was told by the airline that their flight was ready to board but then ended up not making it onto the plane until midday on September 3, disrupting two days worth of her holiday plans, the Nottingham Post reports. Ms Starke who lives in Beeston that all of the passengers for the flight were even put onto a shuttle bus before being informed the flight had been cancelled last minute because they didn't have enough fuel.
She claims that despite the overnight wait, they received no complimentary food or drink for five hours as passengers awaited on further news about their flight. At around midday, Ms Starke said passengers were taken to the nearby Hilton Hotel, where they stayed until a flight was scheduled for the following day.
