Two Russian passengers managed to board a TUI flight illegally before crew acted to get them off the plane. The travel company has promised extra training to ensure the incident isn't repeated.
Anna-Marie Watters, 54, who was travelling with her son, Devon, 18, and daughter Taryn, 21, on the flight from Mexico to Manchester described how events unfolded.
She said her family had enjoyed an "amazing" holiday and were sat on the plane home, when it suddenly turned back from taxiing to the runway.
