TUI bosses have issued an apology amid cancelled flights and "airport chaos".
The travel operator announced in May it would cancel six flights per day at Manchester Airport until the end of June. The airline apologised and said it was contacting all impacted customers who would automatically get a refund.
It comes as the travel industry as a whole has been hit by delays, huge queues and cancellations.
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TUI's managing director Andrew Flintham has now sent an email to all customers explaining what is happening. Part of the email said: "Over the first weekend of the May half term, [we] experienced capacity issues that impacted some of our customers. In some instances, customers were subject to delays and – in rare cases – cancellations.
"These customers had a poor experience – for that, and the distress caused by the cancellations, I apologise. I would like to assure you that we have learnt from what happened, and we’re working closely with our partners to address the issues that caused the delays and cancellations.
"I’d also like to reassure you that situations like this are rare – this week, the vast majority of our flights have operated normally, and over 200,000 customers took off to enjoy their TUI holiday as planned. Our teams have been supporting customers who were affected in finding alternative holidays and processing any refunds due.
"And I can assure you that TUI would never leave you stranded overseas."
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