TUI has apologised for the recent disruption that led to flights being cancelled and chaos for holidaymakers.
Flight cancellations hit passengers during the May half-term holidays, many of whom will have paid a premium to travel during the school break and four-day Jubilee Bank Holiday weekend. Staff shortages are among the reasons blamed for delays and cancellations at airports in the UK.
The issues were repeated beyond the bank holiday weekend. A flight from Newcastle to Tenerife was cancelled on Friday June 10 at 45 minutes' notice. A passenger due to fly on it labelled the way he was treated as "appaling".
