A furious holidaymaker has slammed TUI after they cancelled his luxury holiday and left him £2,500 out of pocket due to a 'missed payment mix-up' - while his wife battled cancer.
Nick Eldridge had booked two holidays for him and his wife Eileen with the holiday giant - one to a four-star resort in Mauritius and one to the Dominican Republic in January 2023.
The £5,000 Mauritius holiday was originally booked for November 2021, but due to Covid was rearranged to September 17 2022, with a £190 admin fee was requested to make the change.
As the deadline approached for paying the additional charge on the Mauritius break in June, retired caterer Eileen, 68, was diagnosed with lung cancer and then underwent surgery in July.
Nick claims he received an email warning him that payment was due on a holiday - but that it didn't specify which getaway it was for, merely quoting a booking reference number.
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