The boss of airline TUI has offered an explanation as to why hundreds of flights have been delayed and cancelled in recent weeks causing chaos at UK aiports. Managing director Andrew Flintham apologised to customers in an email on Monday night, admitting that the firm's "ecosystem is not working as it should be".
Holidaymakers have faced waits of several hours, long queues and issues with luggage handling among other things due in part to the travel industry struggling to cope with post-pandemic demand and staff shortages. The chaos has forced TUI into cancelling hundreds of flights from Manchester Airport until the end of June.
Mr Flintham insisted that issues such as this "are rare" and said the company has "learnt from what happened".
