TUI 's boss has issued an apology to holidaymakers who have faced 'distress' and a 'poor experience' in airports, due to the travel chaos in recent weeks.
Holidaymakers have had to deal with hours-long queues, flight delays, luggage issues and more as airlines and airports struggle to cope post-pandemic with staff shortages and a surge in demand, among other reasons.
TUI is one of many airlines which has been hit by the chaos. For example, the chaos saw the firm pro-actively cancel hundreds of flights from Manchester Airport until the end of June.
