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TechRadar
TechRadar
Craig Hale

'Trust is not keeping pace with technological capability': New study finds people are becoming more accepting of AI - but don't want to hand over full control just yet

EY
Hands typing on a tablet with AI superimposed in text in front.
  • Only 14% of UK consumers say they would trust autonomous AI agents
  • Control, accountability and transparency would help generate more trust
  • Companies also need to consider upgrading identity and permissions for stronger governance

New findings from EY have claimed three in four (74%) UK consumers have used AI in the past six months, quantifying the widespread mainstream adoption -however only 14% said they'd feel comfortable relying on fully autonomous, agentic-style artificial intelligence.

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