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The Independent UK
The Independent UK
Josie Clarke

Trust in water firms falls to new low as customers question fairness of bills

CCW
A general view of water going down a plughole. - (PA Archive)

Households’ trust in water companies has fallen to a new low amid a sewage crisis and rising bills, an annual survey has found.

Fewer households – 53%, down 2% on last year to another all-time low – also believe the amount water companies charge is fair, according to the Consumer Council for Water’s (CCW) annual Water Matters study.

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