People are being reminded that 999 is for emergencies only after a person waiting for a bus called in after it didn't stop for them. A police force has revealed the incident as it pleads with people not to call 999 unless they have a genuine need.
Police Scotland said a summer rise in calls has saw 34% more people phoning 999 in July 2021 than it did in January of that year. This increase in calls can place "exceptional demand" on call handlers, the force said.
However, chief superintendent Paul Wilson, the force's contact, command and control divisional commander, stressed that "despite increased call demand, we want to assure people that we are here to help and that we will always respond to 101 and 999 calls with compassion and professionalism".
