A dream trip is just one ill-timed storm or deceptive vacation rental listing away from becoming a nightmare.
In March, Boston resident Steve Cavagnaro lost $12,000 on a Hawaiian vacation after he cancelled a Vrbo reservation because of a dangerous storm. Jack Epner, a marketing consultant and digital nomad, secured a refund for an Airbnb rental with a kitchen overrun with black mold and a mattress crawling with bedbugs, but only after going multiple rounds with customer service.
